At Velvet, we are committed to providing every guest with a refined and memorable dining experience. Because our services are based on food, beverages, reservations, private events, and hospitality services, all sales are generally final once the service has been provided.
Food and Beverage Purchases
Due to the perishable nature of food and beverages, we do not accept returns on meals, drinks, or other items that have already been prepared or served.
If there is an issue with your order or dining experience, please notify a member of our team during your visit so we can address the matter promptly. Refunds, replacements, or adjustments may be considered at the discretion of management.
Reservations
Standard reservations may be changed or canceled according to the reservation terms provided at the time of booking.
If a deposit, prepaid reservation, or reservation fee is required, refund eligibility will depend on the cancellation policy communicated before the reservation is confirmed. No-shows or late cancellations may not be eligible for a refund.
Private Events and Group Reservations
Private events, group reservations, and special celebrations may require a deposit or advance payment to secure the date and service.
Deposits for private events may be non-refundable once staff, food, beverage, or event preparations have been scheduled. Any refund or credit will depend on the timing of the cancellation and the specific terms agreed upon at the time of booking.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Velvet is not responsible for lost, stolen, or damaged gift cards.
Refunds
If a refund is approved, it will be processed to the original method of payment whenever possible. Please allow time for your bank or credit card company to process and post the refund.
Processing times may vary depending on your financial institution.
Late or Missing Refunds
If you have not received an approved refund, please first check your bank account or credit card statement.
Then contact your credit card company or bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us using the contact information provided on our website.
Need Help?
For questions related to refunds, reservations, private events, or gift cards, please contact Velvet through the contact information provided on our website.